White Glove Concierge Support
Many companies talk about customer care but few deliver. At Ecomm Voice we pride ourselves on exceeding expectations with every single opportunity
We realize being your Business Telecommunications Company is a big responsibility and your business depends on us. That is why Ecomm Voice treats you like family. We will go outside the box (normal workflow) to provide a solution, just the same as we would do to make a family member happy. We will do that for you. Just like a concierge doesn’t just recommend a restaurant, they assist with the reservation, transportation and even arranging a prime table. That’s the level of care that our concierge desk (help desk) provides for you and all of your telephone users.
Ecomm Voice’s implementation team works with you to design and set-up your Hosted PBX/VoIP phones to function to meet your business needs, not cookie cutter.
Ecomm Voice “No Fault” service guarantee is unmatched by other national Hosted PBX/VoIP providers. If your internet provider is causing service issues, we stand with you and will diagnose and engage with your Internet provider until resolution and your Hosted PBX / VoIP service is functioning up to standard for your business… included in our maintenance program at no extra charge.
Ecomm Voice “Next Day” telephone replacement guarantee is the best in the business. If you have a phone not performing for any reason, we will send you a replacement phone by “Next Day” express.
Our “concierge” help desk will assist you, your system administrator and your users with any issue, anytime!
- Need to change a forwarding path? Ecomm Voice helps.
- Need to add a user? Ecomm Voice helps.
- Need to change a telephone number or extension? Ecomm Voice helps.
- Need to change your automated greeting? Ecomm Voice helps.
- Everything you may need for your Business Telecommunications… Ecomm Voice helps.
Hassle FREE Hosted PBX / VoIP telephone support for your business. Moving your business into the cloud is a big step forward. Ecomm Voice understands that you need to focus on running your business so we provide our Total Hand-Holding support to insure that your Hosted PBX / VoIP Telecommunications supports your business and is not a distraction.
A National Provider with a Local Touch
There are many Hosted PBX / VoIP Telecommunication providers. Many are large national companies that offer the strength of a large company but miss the local touch and local support. Other Hosted PBX / VoIP Telecommunication providers are local and although able to offer the local touch point, they lack the resources of the large national providers.
Ecomm Voice is the first Hosted PBX/VoIP Telecommunication provider to offer both. Our local Partners are there with you to help design a solution to meet your business needs. Our partner’s involvement does not stop there. Our partners will personally install all of your phones and related hardware. If a service call is needed at your business our partners will dispatch locally . . . and best of all this is included at no additional cost to you.
Backing up our partner’s local support is Ecomm Voice national footprint centered around our geo-redundant Hosted PBX / VoIP Enterprise Telecommunication platform supported by top tier engineers and project managers in our Network Operations Center (NOC) all focused on delivering “WOW!” customer care.